ITNEEDSHELP / INH365, LLC. COVID-19 UPDATE

March 20, 2020

Over the next few weeks ITNeedsHelp will be adapting our Shop office hours to match the current state requirements and recommendations for the COVID-19 response.

For the short term we are discouraging unnecessary in-person visits to our office when possible and will be offering more remote support options. Using our TeamViewer remote support and TeamViewer Augmented Reality remote support we will be able to handle many of your problems from the convenience of your home. If the problems can’t be addresses remotely or virtually we will advise you on the best times to bring your system to our office for an in-person repair. Although our in-office hours will be shortened, we will be offering our remote and virtual support on an extended on-call basis. Remote business support will not be affected.

Our temporary office hours are:

Monday - Friday 11:00am - 5:00pm by appointment only. This is to help limit in-person interactions as all businesses are temporarily being asked to do. Remote business support will not be affected.

As always, please call us if you have any questions and thank you for the continued patronage and support of our local business over the years: 240-415-4357

TEAMVIEWER DOWNLOAD

Helping fix IT for the local community for years :)

WELCOME TO ITNEEDSHELP.COM

We specialize in computer repair and tech support for Home & Small Businesses in Frederick MD and the surrounding counties. We offer many services on-site but for most we recommend you save money by bringing it to us. For the last few thousand issues over the years it usually goes like this: people call us, ask a few questions, bring us the issue, we find a solution, we fix the issue, they get it back, pay us an extremely fair price, say thank you and then tell others.

If you have any questions just call or email us. We would be glad to help and actually enjoy answering questions and fixing peoples problems. If for some reason we can't help you ourselves we usually have contacts that can.

What can we do to help you?

OUR SERVICES

Our services range from home and business tech support to virus & malware removal, equipment repair, computer repair, data recovery / data backups, connected devices setup, wired and wireless networks, business maintenance / support contracts, remote support and more. We would be glad to answer any questions you might have about how we can help you or your business, our prices, how fast we can take care of you, or anything else you would like to know.

ITNEEDSHELP has been taking care of home and business clients from the local communities for many years. We do our best to provide friendly, helpful, and easy to understand tech support. We go out of our way to get to know our customers and their individual needs which is why many have been with us since the start and recommend us to friends, family, and co-workers.

BUSINESS IT SERVICES (CONTRACT & AS NEEDED)

We have been taking care of local businesses IT needs for over 15 years. IT management, onsite and offsite backup, remote support, consulting, technology purchasing, phone support, and much more. If it has to do with technology we can help. Call us today for a free consultation.

MAINTENANCE & MONITORING

We provide weekly, monthly, and quarterly maintenance and monitoring services for many local businesses. We can keep an eye on your office systems with our remote monitoring and fix issues before you even know they are issues. Call us today for a free consultation.

VIRUS & MALWARE REMOVAL & CLEANING

We can't always tell you exactly how you got it but we make it all go away. Sometimes we can use removal tools and sometimes we have to save your data and reinstall the operating system. Once clean we try and prevent future issues through antivirus and education.

DATA RECOVERY / TRANSFER & BACKUP

Move data from an old system to a new system. Recover data from a failing or seemingly dead hard drive. Transfer data off an infected drive and to a new drive after being cleaned. Recover deleted files. We can help you understand all the options and prevent future disasters.

UPGRADES & REPAIRS FOR COMPUTERS & DEVICES

We can fix, repair, replace, or upgrade most devices cheaper than replacing the entire system. Broken screens, new hard drives, and more RAM. Sometimes it isn't worth it but many times it is. Call us to find out. If its not worth is we can help you decide what to buy, configure it, and show you how to use it.

MOBILE DEVICES

Cell phones and tablets are now the main devices most people use but the majority aren't setup correctly or backed up at all. We can link your devices, setup automatic picture backups, configure accounts, and even show you how to actually use them. We can also help with repairs.

Get in touch today to learn more about our customized IT solutions for your business or how we can help you simplify life at home.

OPEN OFFICE HOURS

We are 24/7 phone support for Business contract customers. While we are open earlier for business, our walk-in office hours vary and are listed below:

During the current COVID-19 situation:
Please call ahead for all visits. By appointment only.

Get in Touch

While we provide business support 24/7 for our contract customers. Our main office doors are open at the hours listed below. Additional hours are available by appointment for remote support, onsite setups, and for many more services. Our early morning hours before 11am are mostly dedicated to onsite business support and maintenance.

OFFICE HOURS

During the COVID-19 situation:
Please call ahead for all visits: By appointment only.

ABOUT ITNEEDSHELP

Efficient. Secure. Reliable

ItNeedsHelp, located in Frederick, MD, specializes in complete, friendly, personal, and local technology services for both your home and office. Our services include tech consulting, software support, business maintenance, OS installation, hardware support, virus removal, data recovery, tablet set up, mobile support, and more. ItNeedsHelp, if it has to do with technology, we can support it. Contact us today for more information!

Established in 2012.

Even though ItNeedsHelp was incorporated in 2012, we have been taking care of local homes and business for over 15 years. We recently changed our name and reincorporated when Jimmy Campbell joined as Co-Owner. Our main office has been inside The Frederick Indoor Sports Center (formerly The Sports Plex) for the last 15 yrs. Over the years we have helped 1500+ homes and 100+ businesses with all their technical support needs with a very personal touch and have been rewarded with the majority of our new business coming from referrals. We Look forward to adding you to our long history of happy customers.

WHO

VAN LAVOY JACOBS 2

Founder / Co-Owner

JIMMY CAMPBELL

Owner

MEET OUR CLIENTS

Below are just a few of the local businesses that have relied on ITNEEDSHELP as their trusted IT support provider for years. Learn more about who we’ve helped and what we can provide for you.

CONTACT US TODAY

We always want to hear from you. Please call or email us today with any questions you may have.

1845 Brookfield Ct. Suite 202 Frederick, MD 21701
Inside The Frederick Indoor Sports Center (FISC)

(240) 415-4357